Terms & Conditions
These terms and conditions apply to all purchases made from TLP Cleaning Supplies.
The term TLP Cleaning Supplies or “us” or “we” refers to the owner of the website. Our business registration number is ABN 66625430659. The term “you” refers to the user or viewer of the website.
Your Order
All orders placed through www.tlpcleaningsupplies.com.au are subject to confirmation and acceptance by TLP Cleaning Supplies. By placing an order online, you are making an offer to us to purchase the products you have selected for the price (including delivery and other charges) based on these Terms and Conditions. TLP Cleaning Supplies reserves the right to accept or reject any offer for any reason, including without limitation, an error in the price of the product description posted on this website, the unavailability of a product, or an error in your order. At the placement of the order, we will issue you with an order number for reference. We will confirm acceptance of your order when we send you an email confirming the shipment of the products you have ordered. If we cannot process or accept your order after payment is made, we will contact you by phone or email. Each order is processed the following business day or once the payment has been cleared.
Delivery Of Your Products
The delivery time can take up to 3-5 working days from the date your payment is received. TLP Cleaning Supplies will make every effort to deliver your products according to the estimated delivery time provided by us at checkout. The estimated delivery times are in business days (Monday through to Friday) excluding public holidays. Although every effort is made to ship your order according to the estimated delivery times provided, this may change due to circumstances beyond our control. If your product(s) have not arrived after the estimated delivery time, please feel free to contact us. TLP Cleaning Supplies or its agent will deliver the product(s) you have ordered to the delivery address that you specify in your order. Any persons at the delivery address who receives the product will be presumed by TLP Cleaning Supplies to be authorised to receive the products. If there is no one at that delivery address to receive or pay for the order, TLP Cleaning Supplies may charge you additional delivery fees. Once the products have been delivered to you, you will own them and it is your responsibility if they are lost or damaged.
Payment Methods and Processing
For each online order, you must pay the applicable price for the relevant goods confirmed by TLP Cleaning Supplies and the delivery and handling fee specified on the website at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to TLP Cleaning Supplies is encoded using 256-bit SSL (Secure Sockets Layer) technology, the industry-standard encryption protocol that protects data as it travels over the Internet. We are unable to accept Cost on Delivery charges at this time. Payment must be cleared before the products are dispatched.
Refunds
Items that are purchased via this site may be refunded within 14 days of delivery for any unopened product(s) only. All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address and your product(s) did not arrive. To obtain a refund, you need to have an “RMA” number which will be issued to you from TLP Cleaning Supplies once you have correctly filled out the “Product Returns” form. The goods may be returned to the sender at the expense of the purchaser.
GST
The price shown on www.tlpcleaningsupplies.com.au is excluding GST. All fees and charges including GST calculated at the checkout page.
Products
All of our products are sent to you in good condition and are packaged correctly. We cannot guarantee the condition of the product on arrival.
Your Account
You agree to take responsibility for the safekeeping of your user’s name and password. You are liable if your user’s name or password is used by an unauthorised person. You must contact TLP Cleaning Supplies as soon as possible when you feel your account has been compromised and we will respond accordingly. TLP Cleaning Supplies may suspend or cancel your account at any time without prior notice.
Images and Graphics
TLP Cleaning Supplies aims to include up-to-date images and/or graphics of all of the products on our website. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the products carefully before using the goods.
Last updated on May 31, 2021